I've just been told that "our customers like the AI chat bot" I suggested that was "unlikely" [or words to that effect]. So

@Extelec Hard neither. I'm using the web because I don't want to talk / chat with anyone. The site should let solve my problem without a dang conversation.

@trevorflowers A VERY good point, and, yes, I did try first, including their AI text chat bot, that told me to use an option that doesn't exist.

Repeatedly.

@Extelec so hear me out... I like AI if they get a problem solved quicker. Done properly, I can speak to them and get the solution I need with no wait time. However, when they become a barrier between me and a solution then I find them infuriating. But let face it, most call centres are just following a script with no room for using a human brain anyway!

@andy_warb My problem is, I only ask for help when my problem probably can't be solved by autocorrect.

@buherator @Extelec This was literally the work meeting this morning. I just smiled and went along.

@kelpana @buherator No, Rage against the machine, (literally!)