Burp Suite should really just fuck off with it's latest "Would you recommend this product" bullshit!

This supposed to be a professional tool (that users pay for btw) not a fucking marketing platform.

/cc @albinowax

@buherator @albinowax Not only that, dividing no/maybe/yes into 11 possible responses seems unnecessary and absurd.

@synx508 @albinowax They receive feedback, at least when you click 0 :)

@buherator @albinowax we can write a replacement in common lisp.....

@buherator it’s not asking you to recommend it. It’s collecting feedback to improve the tool so that we don’t exclusively rely on people venting on social media 🤷

@albinowax 1) Burp is (rightfully) the de facto standard for webapp testing. Even if by some miracle someone interested in the field didn't hear about it, what else would anyone recommend?
2) What kind of information could a 0-10 numeric answer possibly give you about the desired direction of improvement?
3) You have e-mail support, a forum, and Discord (that I know of) where proper discussions can take place. Hell, even social media allows better interaction with your team than this Clippy-style "would you like to scream into this void?" non-sense.

What this simple dialog tells me is that someone, who doesn't know better than copying dark patterns from freemium mobile games got in a position to get this useless, disrupting junk *added to the code base*. And I'm sorry, but I won't hold back my words to express my concerns about this direction because 1) allows shoving more shit down our throats unless we push back hard.

I hope you didn't take this as a personal attack. I mentioned you because I'm sure you understand the needs and concerns of professional users better than anyone.

@buherator thanks for the follow up. If you’re interested in the details behind the score and the value you can find some context at https://en.m.wikipedia.org/wiki/Net_promoter_score

@buherator @albinowax

Tbh I’d way more concerned about this. In Europe this is illegal under GDPR law as I have a right to obtain and request deletion of all information a company owns about me

@albinowax Thanks for the link! I'm sure some business executives applied this methodology to selling shampoo with great success. I also believe Burp exists in a different kind of market in several aspects, but I'm no business executive...

@albinowax @buherator ah I always wondered why I was seeing more of these 0-10 score things.

FWIW I don't think this will work well with a product like burp due to user demographics and geographical distribution (unless you're accounting for them in your scoring).

For geographical elements, different countries vary quite substantially from the USAs idea of what "good" looks like, and I'd guess Burp's got a fairly varied customer base.

Then there's the fact that security people are (somewhat correctly) seen as a cynical bunch, who I'd expect are more likely to downrank a product compared to an average consumer.

It'd be interesting to see what the results of this experiment are, and whether it's possible to get useful signal from it.