"You should be able to talk to your PC"[1]

^ This is a fundamental misunderstanding that reminds me (again) of one of my favorite failed experiments of '90s internet: the online 3D shopping center.[2]

C-levels of the time spared no expense to build a complete VRML model of a shoping center in the browser, where you could walk around, take the escalator for a better view on the virtual fountain or even rent a virtual space for your goods.

What the inventors didn't understand is that of course people don't go to the mall to use the escalator, but to buy stuff.

Online banking, shopping, etc. became popular even over phone-based services because people realized that clicking on stuff is more effective than talking (and walking).

Chatbots are the 3D escalators of todays technology.

[1] https://www.theverge.com/report/822443/microsoft-windows-copilot-vision-ai-assistant-pc-voice-controls-impressions
[2] https://web.archive.org/web/20070610120220/https://index.hu/tech/net/plaza0607/